Privacy & Security Policy
Surface mailing address:
53 Perimeter Center East, Suite 201, Atlanta, GA 30346
What Information Do We Collect?
When visiting the StrataCloud website, you may provide us with personal information you voluntarily choose to disclose that is collected on an individual basis such as name, address, email address and credit card information and website use information gathered on a collective basis as you and others browse our website.
Personal Information You Choose to Provide
You will provide us information about yourself, your firm or company’ and your practices when you register for certain StrataCloud services or register for e-mail newsletters and alerts. You may also provide additional comments on how you see StrataCloud serving your needs and interests.
If you choose to correspond with us through e-mail, we may retain the content of your e-mail messages together with your e-mail address and our responses.
Website Use Information
Similar to other commercial websites, our website utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. We, our advertisers and ad serving companies may also use small pieces of code called “web beacons” or “clear gifs” to determine which advertisements and promotions users have seen and how users responded to them.
How Do We Use the Information That You Provide to Us?
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable.
StrataCloud allows you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.
Until you explicitly opt-in for the first time, StrataCloud considers you in the opt-out category. StrataCloud always notifies its customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings web page, or by sending an e-mail with the subject line “Unsubscribe” to firstname.lastname@example.org or contact a Customer Service Representative at 404-924-2400.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
How Do We Use Information We Collect from Cookies?
Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our website and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.
Third Party Cookies
Our web pages contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
Social Media Widgets
Sharing Information with Third Parties
We do not share, rent, or trade PII with third parties for their promotional purposes.
We also use third parties to facilitate our business, including, but not limited to, sending e-mail. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.
As we develop our business, we may buy or sell assets or business offerings. Customer, e-mail, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
How Do We Protect Your Information?
E-mail is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by e-mail.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
How Can You Access and Correct Your Information?
If your personal information changes or if you no longer desire our service, you may, correct, update, delete/remove or deactivate it by e-mailing email@example.com or by calling 1-404-924-2400. We will respond to your request for access within 30 days.
We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or Affiliated Parties; (b) protect and defend our rights and property, the Site, the users of the Site, and/or our Affiliated Parties; (c) act under circumstances to protect the safety of users of the Site, us, or third parties.
What About Other Websites Linked to Our Website?
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Press Releases and Media Relations
To request a press release or media relations kit, or in order to contact a member of our Media/Public Relations department, StrataCloud requires that you enter your e-mail address, name, company, phone number and reason for inquiry, either on our web form, or by phone to fulfill your request. StrataCloud will not share the information you provide with any third-party companies, without your permission, with the exception of any third-party company we may retain for distribution of press releases to the public.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We post customer testimonials on our website which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at email@example.com.
We use live chat to assist you with questions about our products. If our live chat is offline we will collect your name and email address so that we may reply to your request.